Terms of service

Terms of Service

Effective Date: April 23, 2026

Last Updated: April 23, 2026

Welcome to Peturox.in. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Peturox ("Peturox," "we," "us," or "our") regarding your access to and use of the Peturox.in website and any related services.

By accessing our website or purchasing products from us, you agree to be bound by these Terms, our Privacy Policy, and our Shipping & Returns Policies. If you do not agree to all of these terms, please do not use this platform.

1. Eligibility and User Accounts

1.1. Eligibility: You must be at least 18 years of age to use this website. By using Peturox.in, you represent that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. 1.2. Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Any activity occurring under your account is your sole responsibility. 1.3. Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.

2. Scope of Service

2.1. E-commerce Platform: Peturox.in is a digital retail platform specializing in pet supplies and related products. 2.2. Product Descriptions: We strive for absolute accuracy; however, we do not warrant that product descriptions, images, or other content are error-free. Colors and textures may vary slightly depending on your screen settings. 2.3. Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice.

3. Pricing and Payment

3.1. Currency and GST: All prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise. 3.2. Payment Methods: We accept payments via Credit/Debit Cards, UPI, Net Banking, and select Wallets through secure third-party payment gateways. 3.3. Cash on Delivery (COD): COD may be available for specific pincodes. We reserve the right to disable COD for accounts with a high history of order rejections. 3.4. Pricing Errors: In the event a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that product.

4. Prohibited Conduct

You agree not to:

Use the website for any unlawful purpose or to solicit others to perform unlawful acts.
Upload or transmit viruses, worms, or any other type of malicious code.
Interfere with or circumvent the security features of the Service.
Use any "robot," "spider," or other automatic device to monitor or copy our web pages or content.
Submit false or misleading information.

5. Intellectual Property

5.1. Ownership: All content on Peturox.in, including text, graphics, logos, images, and software, is the property of Peturox and is protected by Indian and international copyright and trademark laws. 5.2. Limited License: You are granted a limited, non-exclusive license to access the site for personal, non-commercial use. Any reproduction, distribution, or modification of site content without our express written consent is strictly prohibited.

6. Limitation of Liability and Disclaimers

6.1. "As Is" Basis: The website and all products delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for your use. 6.2. Liability Cap: In no case shall Peturox, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our products or the platform. 6.3. Third-Party Links: We are not liable for any harm or damages related to the purchase or use of goods, services, or content made in connection with any third-party websites linked on our platform.

7. Privacy

Your submission of personal information through the store is governed by our Privacy Policy. Please review the Privacy Policy to understand our data handling practices.

8. Termination

8.1. By You: You may terminate these Terms at any time by ceasing to use our site. 8.2. By Us: We reserve the right to terminate your access to the website or cancel your account without notice if we believe you have violated any of these Terms.

9. Dispute Resolution and Governing Law

9.1. Governing Law: These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. 9.2. Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka. 9.3. Amicable Settlement: Before resorting to formal legal proceedings, parties agree to attempt to resolve any dispute through mutual discussion or mediation.

10. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.