Returns Exchanges Policy

At [Peturox.in], we take immense pride in the quality of our products and the satisfaction of our community. We understand that sometimes a purchase might not be the perfect fit, and we are committed to making the return process as seamless as possible.

1. The 5-Day Reassurance Window

We offer a 5-day return and exchange window from the date your order is delivered. This gives you time to inspect your purchase and ensure it meets your expectations.

2. Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

The item is in its original, unused condition (unwashed and unworn).

All original packaging, price tags, and brand labels are intact.

The return request is initiated within 5 days of delivery.

The item was not purchased during a "Final Sale" or as a "Non-Returnable" item.

Non-Returnable Items: For hygiene and safety reasons, certain items such as [e.g., innerwear, earrings, or customized/personalized products] cannot be returned unless they arrive damaged or defective.

3. How to Start Your Return

We’ve simplified the process to save you time. Just follow these steps:

Request: Visit our [https://peturox.in/apps/return_prime] or email us at [peturox.in@gmail.com] with your Order ID and the reason for return.

Approval: Our team will review your request within 24–48 hours.

Pickup: Once approved, we will arrange a reverse pickup from your delivery address at no additional cost to you (subject to serviceable pincodes).

Inspection: Once the item reaches our warehouse, it will undergo a quality check to ensure it meets the eligibility criteria mentioned above.

4. Refunds & Timelines

Once your return passes our quality inspection, we will trigger your refund immediately.

Prepaid Orders: The amount will be credited back to your original payment method (Bank Account, Credit Card, or UPI) within 5–7 business days.

Cash on Delivery (COD): You will receive a secure link to provide your bank details or UPI ID for a direct transfer, typically processed within 7 business days.

Store Credit: If you prefer, we can issue an instant store credit via a digital gift card for your next purchase.

5. Damaged or Incorrect Items

While we strive for perfection, mistakes happen. If you receive an item that is damaged, defective, or incorrect:

Please notify us within 24 hours of delivery. We highly recommend taking a photo or video of the package as you open it to help us expedite your replacement or full refund.

6. Return Shipping & Restocking

Shipping: We provide one free reverse pickup per order. Subsequent returns from the same order may incur a nominal shipping fee.

Restocking: We do not charge restocking fees. We believe in transparent pricing—the price you paid is the value we respect.

7. Supporrt Assistance

Our team is here to help you every step of the way. If you have questions regarding your return or need assistance with a specific product, please reach out:

Email: [peturox.in@gmail.com]

Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

[Peturox.in]  [https://peturox.in/]

This policy is governed by the laws of India and is subject to the Terms & Conditions of [Peturox.in]

Privacy Policy

Effective Date: April 23, 2026

Last Updated: April 23, 2026

Welcome to Peturox.in. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website and purchase our pet supplies.

By using Peturox.in, you agree to the practices described in this policy. We operate in strict compliance with the Information Technology Act, 2000, the Information Technology Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023.

1. Information We Collect

We believe in data minimization and only collect the information necessary to provide you with a seamless shopping experience.

Personal Identity Information: Name, email address, and phone number.

Transaction Information: Shipping address, billing address, and purchase history.

Payment Data: While we facilitate payments, your full card details are processed by our secure, PCI-compliant payment gateways. We do not store sensitive financial credentials on our internal servers.

Technical Data: IP address, browser type, and device information collected via cookies to improve website performance.

2. How We Collect Data

We collect information directly from you when you:

Create an account or place an order.

Sign up for our newsletter or promotional offers.

Contact our customer support team for assistance.

3. Purpose of Data Collection

Peturox.in uses your data for the following business purposes:

Order Fulfillment: To process payments, ship your pet supplies, and provide tracking updates.

Customer Support: To respond to your queries and resolve issues.

Communication: To send order confirmations, invoices, and occasional marketing updates (only if you have opted in).

Legal Compliance: To meet tax, accounting, and regulatory obligations under Indian law.

4. Zero Third-Party Sharing Policy

At Peturox, your trust is our priority. We do not sell, rent, or share your personal data with third-party marketing companies. All data is retained internally. We only share information with essential service providers (such as logistics partners like Shiprocket and payment gateways) solely to the extent necessary to complete your order.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law (e.g., for tax and auditing).

Account Data: Retained as long as your account is active.

Deletion: You may request the deletion of your data at any time by contacting us. We will process such requests within 30 days, provided there are no pending legal or financial obligations.

6. Your Rights (DPDP Act, 2023 Compliance)

Under the Digital Personal Data Protection Act, you have the following rights:

Right to Access: You can request a summary of the personal data we hold about you.

Right to Correction: You can update or correct inaccurate information.

Right to Erasure: You can ask us to delete your data when it is no longer needed for the purpose it was collected.

Right to Withdraw Consent: You can opt-out of marketing communications at any time.

7. Security Measures

We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or misuse. This includes:

SSL Encryption: To secure data transmission during checkout.

Access Controls: Restricting internal data access to only those employees required to process your order.

8. Children’s Privacy

Peturox.in does not knowingly collect personal data from individuals under the age of 18 without verifiable parental consent. Our products are intended for purchase by adults.

9. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

10. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, we have appointed a Grievance Officer to address any concerns or complaints regarding your privacy.

Grievance Officer: Gurudutt[Rajeshwari]

Email: [peturox.in@gmail.com]

Address: Basaveshwara Nagar, Bangalore, Karnataka, India.

We will acknowledge your grievance within 24 hours and aim to resolve it within 15 days.

11. Policy Amendments

Peturox.in reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:

Email: [peturox.in@gmail.com]

Website: www.peturox.in

Shipping Delivery Policy

Effective Date: April 23, 2026

Last Updated: April 23, 2026

At Peturox.in, we are committed to ensuring that your pet supplies reach you in a timely and secure manner. This Shipping & Delivery Policy outlines our standard operating procedures, delivery timelines, and the terms governing the transportation of your orders within India.

1. Shipping Standard and Timeframes

Our primary goal is to provide a reliable and consistent delivery experience.

Standard Delivery Window: Most orders are delivered within 4 to 7 business days from the date of shipment.

Business Days: Please note that business days are defined as Monday through Friday, excluding national and regional holidays.

2. Order Processing Time

Before an order is handed over to our logistics partners, it undergoes internal processing.

Orders are typically processed within 24 to 48 hours of successful payment confirmation.

Orders placed on weekends or public holidays will begin processing on the following business day.

During high-demand periods (such as festive sales), processing may take up to an additional 24 hours.

3. Shipping Methods and Carriers

To ensure the safety of your products, Peturox.in partners with reputable national logistics aggregators and couriers (including Shiprocket and its associated carriers).

Carrier selection is determined based on the destination pincode and the weight of the shipment to optimize for the fastest possible delivery.

All items are dispatched in secure, brand-compliant packaging to prevent damage during transit.

4. Serviceable Regions

We currently offer shipping services across most major cities and towns within India.

Domestic Coverage: We ship to all major Tier 1, Tier 2, and Tier 3 cities.

Remote Areas: Deliveries to Northeast India, J&K, and certain rural or remote island regions may require an additional 2–3 business days beyond the standard 4–7 day window.

5. Order Tracking

Transparency is a core value at Peturox.in. Once your order has been dispatched:

You will receive a Shipping Confirmation via email and/or SMS.

This communication will include a unique Tracking ID and a link to the carrier’s tracking portal.

Please allow up to 24 hours for the tracking information to update once the label has been generated.

6. Delayed Deliveries

While we strive to meet our 4–7 day commitment, external factors may occasionally cause delays. These include:

Inclement weather or natural disasters.

Regional strikes or movement restrictions.

Peak seasonal surges (Diwali, New Year, etc.).

If your order has not arrived within 10 business days, please contact our support team immediately so we can initiate an inquiry with the courier partner.

7. Delivery Attempts and Undeliverable Packages

Our logistics partners will typically attempt delivery up to three (3) times.

If the recipient is unavailable or the address is incorrect, the package may be returned to our warehouse (RTO - Return to Origin).

In such cases, a reshipping fee may apply for the second delivery attempt.

8. Shipping Disclaimers

Liability: Peturox.in is not responsible for delays caused by the courier company or postal authorities but will assist in the tracking and resolution process.

Damaged Goods: If a package appears tampered with or damaged upon arrival, we advise you to record an unboxing video and contact us within 24 hours.

9. Contact Information

For all shipping-related inquiries, please reach out to our logistics desk:

Email: (peturox.in@gmail.com)

Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Contact Information Policy

Policy Reference: PX-HR-2026-04

Effective Date: April 23, 2026

Last Updated: April 23, 2026

1. Purpose and Scope

This policy outlines the standards for managing and sharing professional contact information at Peturox. As a growing e-commerce brand, our goal is to maintain a unified, professional image while protecting the privacy and security of our team.

1.1. Applicability: This policy applies to all full-time employees, part-time staff, independent contractors, and business partners acting on behalf of Peturox.in.

2. Approved Communication Channels

To ensure security and brand consistency, only approved channels may be used for official Peturox business.

Official Email: All business correspondence must be conducted via @peturox.in email addresses. The use of personal Gmail/Yahoo accounts for business is strictly prohibited.

Business WhatsApp/Messaging: For vendor coordination (e.g., IndiaMART suppliers) or customer support, only company-authorized WhatsApp Business accounts should be used.

Phone Communications: Professional inquiries should ideally be directed to the official company support line. Personal mobile numbers should only be shared with internal team members unless otherwise authorized.

3. Data Privacy and Security

Peturox is committed to compliance with India’s Digital Personal Data Protection (DPDP) Act, 2023.

Encryption: Official contact data must not be stored on unencrypted personal devices.

Access Control: Access to the internal employee directory is restricted to authorized personnel only.

Confidentiality: Employees must not scrape, copy, or distribute the contact information of colleagues or customers for non-business purposes.

4. External Sharing Guidelines

Sharing Peturox contact details with third parties (clients, vendors, or the public) must follow these rules:

Public Listings: Only general alias emails (peturox.in@gmail.com) and the official business address in Basaveshwara Nagar should be listed on the public website or social media.

Vendor Interaction: When dealing with logistics partners (e.g., Shiprocket) or suppliers, employees should share their official Peturox email and business contact number only.

Public Speaking/Networking: Employees representing Peturox at events may share their official digital business cards or LinkedIn profiles linked to their Peturox identity.

5. Personal vs. Professional Boundaries

We value the work-life balance of our team.

Personal Information: Employees are never required to share their home address or personal social media handles with customers or vendors.

Company Devices: If a company-provided device or SIM is issued, it must be used exclusively for Peturox business to maintain a clear boundary between personal and professional data.

6. Directory and Listing Management

Internal Directory: All staff must keep their internal profile updated with their current designation and official extension/email.

Website Listings: Only authorized "Face of the Brand" profiles or the Grievance Officer's details will be listed on the public-facing Peturox.in website.

7. Response Time Expectations

To maintain our standard of customer care and operational efficiency, we expect the following professional response times:

Channel    Acknowledgment Goal    Resolution/Response Goal
Internal Email    Within 4 Business Hours    Within 24 Hours
Customer Email    Within 24 Hours    Within 48 Hours
WhatsApp/Instant Message    Within 2 Business Hours    Within 8 Hours
8. Non-Compliance and Enforcement

Adherence to this policy is mandatory.

Minor Violations: (e.g., using personal email for a one-off business task) will result in a formal reminder and retraining.

Severe Violations: (e.g., unauthorized sharing of the customer database or internal contact lists) may lead to disciplinary action, including termination of contract and potential legal action under Indian data protection laws.

9. Policy Review and Updates

This policy will be reviewed annually or whenever there is a significant change in Indian e-commerce or data protection regulations. Updates will be communicated via the official Peturox internal newsletter.

Approval: Peturox Management Team Basaveshwara Nagar, Bangalore

Legal Documentation

This comprehensive legal documentation package is tailored for Peturox.in, ensuring compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection (DPDP) Act, 2023.

Document 1: Privacy Policy

Effective Date: April 23, 2026

1. Introduction

Peturox ("we," "us," or "our") is committed to protecting the privacy of our users ("you"). This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit Peturox.in.

2. Information We Collect

We collect data to provide better services to all our users. This includes:

Personal Identifiers: Name, email address, shipping address, and phone number.

Pet-Specific Data: Pet type, age, and breed (to provide tailored product recommendations).

Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Technical Data: IP address, browser type, and time zone settings.

3. Legal Basis for Processing

In compliance with the DPDP Act 2023, we process your data based on:

Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., fulfilling an order).

Contract: The processing is necessary for a contract we have with you.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share data with verified service providers to facilitate operations:

Logistics Partners: (e.g., Shiprocket) to deliver your pet supplies.

Payment Gateways: (e.g., Razorpay/Stripe) to process secure payments.

Regulatory Authorities: When required by Indian law.

5. Data Security and Retention

We implement industry-standard SSL encryption. We retain your data only as long as necessary for tax, legal, and accounting requirements.

6. Your Rights

Under Indian law, you have the right to access, correct, or erase your personal data. To exercise these rights, contact our Grievance Officer.

Document 2: Terms of Service

Effective Date: April 23, 2026

1. Acceptance of Terms

By accessing Peturox.in, you agree to be bound by these Terms. If you disagree with any part, you may not access the service.

2. User Account Responsibilities

You must be 18+ years of age to shop on this platform.

You are responsible for maintaining account confidentiality.

Peturox reserves the right to refuse service or terminate accounts at our discretion.

3. Intellectual Property

All content, including product descriptions of pet hair removers, brand logos, and custom graphics, is the exclusive property of Peturox. Unauthorized use of this content is a violation of the Copyright Act, 1957.

4. Prohibited Conduct

Users are prohibited from:

Using the site for any fraudulent activity.

Attempting to decompile or reverse-engineer any software contained on the website.

Submitting false information regarding pet health or product feedback.

5. Product Accuracy

While we strive for precision, we do not warrant that product descriptions are 100% accurate, complete, or error-free. Small variations in color or texture (especially in pet toys or bedding) may occur.

Document 3: Return & Refund Policy

Effective Date: April 23, 2026

1. The 5-Day Reassurance Window

We offer a 5-day return/replacement window from the date of delivery.

2. Eligibility for Returns

To maintain strict hygiene standards for all pets, items must meet these criteria:

Condition: Unused, unwashed, and in original packaging.

Hygiene Check: Items must be free of pet hair, dander, or odors. Items showing signs of pet use (e.g., chewed toys, fur-covered beds) cannot be accepted.

Non-Returnable Items: Consumables (treats/shampoos) where the seal is broken are non-returnable.

3. Return Process

Request: Email (peturox.in@gmail.com) with your Order ID.

Unboxing Video: For damaged/defective claims, a video recorded during unboxing is mandatory.

Pickup: We offer one free reverse pickup per order (subject to serviceable pincodes).

4. Refund Timelines

Prepaid: Refunded to source within 5–7 business days post-inspection.

COD: Refunded via a secure UPI/Bank transfer link provided to the user.

Document 4: Disclaimer & Liability

Effective Date: April 23, 2026

1. General Product Disclaimer

The products sold on Peturox.in are intended for general pet use. They are not a substitute for professional veterinary advice, diagnosis, or treatment.

2. Limitation of Liability

Pet Safety: It is the owner's responsibility to supervise their pet during the use of any toy or tool. Peturox shall not be liable for any injury or ingestion resulting from unsupervised use.

Website Availability: We do not guarantee that our service will be uninterrupted or error-free.

Direct Damages: To the maximum extent permitted by Indian law, Peturox’s liability for any claim shall not exceed the amount paid by the user for the specific product in question.

3. Indemnification

You agree to indemnify Peturox against any claims, damages, or costs arising from your use of the site or violation of these terms.

4. Governing Law and Jurisdiction

These documents are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

5. Grievance Redressal

In accordance with the Information Technology Act, 2000:

Grievance Officer: Gurudutt[Rajeshwari]

Address: Basaveshwara Nagar, Bangalore, Karnataka - 560079

Email: (peturox.in@gmail.com)

Note: This package serves as a legal framework. For specific high-value disputes, consultation with a qualified legal professional in Bangalore is recommended.