Refund policy

Returns & Exchanges Policy

At [Peturox.in], we take immense pride in the quality of our products and the satisfaction of our community. We understand that sometimes a purchase might not be the perfect fit, and we are committed to making the return process as seamless as possible.

1. The 5-Day Reassurance Window

We offer a 5-day return and exchange window from the date your order is delivered. This gives you time to inspect your purchase and ensure it meets your expectations.

2. Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

The item is in its original, unused condition (unwashed and unworn).
All original packaging, price tags, and brand labels are intact.
The return request is initiated within 5 days of delivery.
The item was not purchased during a "Final Sale" or as a "Non-Returnable" item.

Non-Returnable Items: For hygiene and safety reasons, certain items such as [e.g., innerwear, earrings, or customized/personalized products] cannot be returned unless they arrive damaged or defective.

3. How to Start Your Return

We’ve simplified the process to save you time. Just follow these steps:

Request: Visit our [https://peturox.in/apps/return_prime] or email us at [peturox.in@gmail.com] with your Order ID and the reason for return.
Approval: Our team will review your request within 24–48 hours.
Pickup: Once approved, we will arrange a reverse pickup from your delivery address at no additional cost to you (subject to serviceable pincodes).
Inspection: Once the item reaches our warehouse, it will undergo a quality check to ensure it meets the eligibility criteria mentioned above.

4. Refunds & Timelines

Once your return passes our quality inspection, we will trigger your refund immediately.

Prepaid Orders: The amount will be credited back to your original payment method (Bank Account, Credit Card, or UPI) within 5–7 business days.
Cash on Delivery (COD): You will receive a secure link to provide your bank details or UPI ID for a direct transfer, typically processed within 7 business days.
Store Credit: If you prefer, we can issue an instant store credit via a digital gift card for your next purchase.

5. Damaged or Incorrect Items

While we strive for perfection, mistakes happen. If you receive an item that is damaged, defective, or incorrect:

Please notify us within 24 hours of delivery. We highly recommend taking a photo or video of the package as you open it to help us expedite your replacement or full refund.

6. Return Shipping & Restocking

Shipping: We provide one free reverse pickup per order. Subsequent returns from the same order may incur a nominal shipping fee.
Restocking: We do not charge restocking fees. We believe in transparent pricing—the price you paid is the value we respect.

7. Support & Assistance

Our team is here to help you every step of the way. If you have questions regarding your return or need assistance with a specific product, please reach out: