Legal notice

This comprehensive legal documentation package is tailored for Peturox.in, ensuring compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection (DPDP) Act, 2023.

Document 1: Privacy Policy

Effective Date: April 23, 2026

1. Introduction

Peturox ("we," "us," or "our") is committed to protecting the privacy of our users ("you"). This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit Peturox.in.

2. Information We Collect

We collect data to provide better services to all our users. This includes:

  • Personal Identifiers: Name, email address, shipping address, and phone number.

  • Pet-Specific Data: Pet type, age, and breed (to provide tailored product recommendations).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: IP address, browser type, and time zone settings.

3. Legal Basis for Processing

In compliance with the DPDP Act 2023, we process your data based on:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., fulfilling an order).

  • Contract: The processing is necessary for a contract we have with you.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share data with verified service providers to facilitate operations:

  • Logistics Partners: (e.g., Shiprocket) to deliver your pet supplies.

  • Payment Gateways: (e.g., Razorpay/Stripe) to process secure payments.

  • Regulatory Authorities: When required by Indian law.

5. Data Security and Retention

We implement industry-standard SSL encryption. We retain your data only as long as necessary for tax, legal, and accounting requirements.

6. Your Rights

Under Indian law, you have the right to access, correct, or erase your personal data. To exercise these rights, contact our Grievance Officer.

Document 2: Terms of Service

Effective Date: April 23, 2026

1. Acceptance of Terms

By accessing Peturox.in, you agree to be bound by these Terms. If you disagree with any part, you may not access the service.

2. User Account Responsibilities

  • You must be 18+ years of age to shop on this platform.

  • You are responsible for maintaining account confidentiality.

  • Peturox reserves the right to refuse service or terminate accounts at our discretion.

3. Intellectual Property

All content, including product descriptions of pet hair removers, brand logos, and custom graphics, is the exclusive property of Peturox. Unauthorized use of this content is a violation of the Copyright Act, 1957.

4. Prohibited Conduct

Users are prohibited from:

  • Using the site for any fraudulent activity.

  • Attempting to decompile or reverse-engineer any software contained on the website.

  • Submitting false information regarding pet health or product feedback.

5. Product Accuracy

While we strive for precision, we do not warrant that product descriptions are 100% accurate, complete, or error-free. Small variations in color or texture (especially in pet toys or bedding) may occur.

Document 3: Return & Refund Policy

Effective Date: April 23, 2026

1. The 5-Day Reassurance Window

We offer a 5-day return/replacement window from the date of delivery.

2. Eligibility for Returns

To maintain strict hygiene standards for all pets, items must meet these criteria:

  • Condition: Unused, unwashed, and in original packaging.

  • Hygiene Check: Items must be free of pet hair, dander, or odors. Items showing signs of pet use (e.g., chewed toys, fur-covered beds) cannot be accepted.

  • Non-Returnable Items: Consumables (treats/shampoos) where the seal is broken are non-returnable.

3. Return Process

  1. Request: Email (peturox.in@gmail.com) with your Order ID.

  2. Unboxing Video: For damaged/defective claims, a video recorded during unboxing is mandatory.

  3. Pickup: We offer one free reverse pickup per order (subject to serviceable pincodes).

4. Refund Timelines

  • Prepaid: Refunded to source within 5–7 business days post-inspection.

  • COD: Refunded via a secure UPI/Bank transfer link provided to the user.

Document 4: Disclaimer & Liability

Effective Date: April 23, 2026

1. General Product Disclaimer

The products sold on Peturox.in are intended for general pet use. They are not a substitute for professional veterinary advice, diagnosis, or treatment.

2. Limitation of Liability

  • Pet Safety: It is the owner's responsibility to supervise their pet during the use of any toy or tool. Peturox shall not be liable for any injury or ingestion resulting from unsupervised use.

  • Website Availability: We do not guarantee that our service will be uninterrupted or error-free.

  • Direct Damages: To the maximum extent permitted by Indian law, Peturox’s liability for any claim shall not exceed the amount paid by the user for the specific product in question.

3. Indemnification

You agree to indemnify Peturox against any claims, damages, or costs arising from your use of the site or violation of these terms.

4. Governing Law and Jurisdiction

These documents are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

5. Grievance Redressal

In accordance with the Information Technology Act, 2000:

Grievance Officer: Gurudutt[Rajeshwari]

Address: Basaveshwara Nagar, Bangalore, Karnataka - 560079

Email: (peturox.in@gmail.com)

Note: This package serves as a legal framework. For specific high-value disputes, consultation with a qualified legal professional in Bangalore is recommended.