Privacy policy

Privacy Policy 

Effective Date: April 23, 2026

Last Updated: April 23, 2026

Welcome to Peturox.in. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website and purchase our pet supplies.

By using Peturox.in, you agree to the practices described in this policy. We operate in strict compliance with the Information Technology Act, 2000, the Information Technology Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023.

1. Information We Collect

We believe in data minimization and only collect the information necessary to provide you with a seamless shopping experience.

  • Personal Identity Information: Name, email address, and phone number.

  • Transaction Information: Shipping address, billing address, and purchase history.

  • Payment Data: While we facilitate payments, your full card details are processed by our secure, PCI-compliant payment gateways. We do not store sensitive financial credentials on our internal servers.

  • Technical Data: IP address, browser type, and device information collected via cookies to improve website performance.

2. How We Collect Data

We collect information directly from you when you:

  • Create an account or place an order.

  • Sign up for our newsletter or promotional offers.

  • Contact our customer support team for assistance.

3. Purpose of Data Collection

Peturox.in uses your data for the following business purposes:

  • Order Fulfillment: To process payments, ship your pet supplies, and provide tracking updates.

  • Customer Support: To respond to your queries and resolve issues.

  • Communication: To send order confirmations, invoices, and occasional marketing updates (only if you have opted in).

  • Legal Compliance: To meet tax, accounting, and regulatory obligations under Indian law.

4. Zero Third-Party Sharing Policy

At Peturox, your trust is our priority. We do not sell, rent, or share your personal data with third-party marketing companies. All data is retained internally. We only share information with essential service providers (such as logistics partners like Shiprocket and payment gateways) solely to the extent necessary to complete your order.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law (e.g., for tax and auditing).

  • Account Data: Retained as long as your account is active.

  • Deletion: You may request the deletion of your data at any time by contacting us. We will process such requests within 30 days, provided there are no pending legal or financial obligations.

6. Your Rights (DPDP Act, 2023 Compliance)

Under the Digital Personal Data Protection Act, you have the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you.

  • Right to Correction: You can update or correct inaccurate information.

  • Right to Erasure: You can ask us to delete your data when it is no longer needed for the purpose it was collected.

  • Right to Withdraw Consent: You can opt-out of marketing communications at any time.

7. Security Measures

We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or misuse. This includes:

  • SSL Encryption: To secure data transmission during checkout.

  • Access Controls: Restricting internal data access to only those employees required to process your order.

8. Children’s Privacy

Peturox.in does not knowingly collect personal data from individuals under the age of 18 without verifiable parental consent. Our products are intended for purchase by adults.

9. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

10. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, we have appointed a Grievance Officer to address any concerns or complaints regarding your privacy.

Grievance Officer: Gurudutt[Rajeshwari]

Email: [peturox.in@gmail.com]

Address: Basaveshwara Nagar, Bangalore, Karnataka, India.

We will acknowledge your grievance within 24 hours and aim to resolve it within 15 days.

11. Policy Amendments

Peturox.in reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:

Email: [peturox.in@gmail.com]

Website: www.peturox.in